Mystery Shoppers

Mystery shoppers help explain how, why and where consumers buy and what they think about the level of service they receive.

IQFM Ackermann checks retail stores, restaurants, fast food chains, banks, petrol stations, car dealerships, health clubs – and many more. 

Information collected for most clients includes:

1. number of employees/customers in the store on entering/leaving
2. the types of products on display and/or offered 
3. if or how the employee attempted to close the sale
4. the speed and quality of service
5. the level of compliance with company standards relating to service, store appearance and grooming/presentation.